Service Experience Advisor

Rivian; Colma (CA); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Paid vacation

Health, dental, vision insurance

401(k) plan + ESPP

Job summary

Rivian is seeking a Service Advisor in California to be the central point of contact for Rivian owners throughout their service experience. You will translate vehicle needs into clear communication for owners and coordinate with service production to ensure seamless visits.

Ideal candidates bring customer-facing experience and strong communication skills. The role involves scheduling, explaining estimates, and maintaining meticulous service records in a high-energy, brand-focused environment.

Qualifications

• High School Diploma or GED is preferred.

Responsibilities

• Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.
• Listen actively to understand owner concerns, document them in the repair order, and set clear expectations for the visit.
• Translate technical information from technicians into simple language for owners.
• Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.
• Coordinate with Parts and Production teams to ensure all aspects of the service visit are aligned.
• Prepare and explain estimates and invoices with clarity and accuracy.
• Ensure every owner leaves feeling cared for and connected to the Rivian brand.
• Maintain records of all customer communications and repairs in internal systems.

Skills

Customer service

Communication

Scheduling

Documentation

Problem solving

Team coordination

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

Mac OS

Job description

Rivian is seeking a Service Advisor in California to be the central point of contact for Rivian owners throughout their service experience. You will translate vehicle needs into clear communication for owners and coordinate with service production to ensure seamless visits.

Ideal candidates bring customer-facing experience and strong communication skills. The role involves scheduling, explaining estimates, and maintaining meticulous service records in a high-energy, brand-focused environment.