Service Advisor

Cochran Cars; Butler (Butler County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) with company match

Career growth opportunities

Competitive pay plan

Job summary

Cochran Butler County Ford is seeking a proactive Service Advisor to be the first point of contact in the service lane, guiding customers through the repair process and scheduling. You will explain vehicle needs, coordinate with technicians, and ensure a seamless experience from arrival to departure.

The role emphasizes strong communication, organization, and a commitment to exceptional customer service. Join a team focused on learning, development, and growth within a leading tri-state retailer.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to work on a team.
• Excellent time management skills.
• Fantastic communication skills with both internal and external customers.
• Professional and energetic work-style.
• Previous dealership service advisor experience is a plus.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer experience by carrying out assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Schedule service appointments using the scheduling system.
• Obtain customer history and vehicle data prior to arrival when possible.
• Greet customers and document vehicle needs clearly on repair orders.
• Explain care and maintenance per manufacturers’ specifications.
• Review Multi-Point Inspection and obtain authorization for follow-up work.

Skills

Organized

Team player

Time management

Customer communication

Energetic work style

Dealership experience a plus

Job description

Description

#1 Cochran Butler County Ford is looking to add to its service advisor team!

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others!

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1800 plus team members. COME JOIN OUR WINNING TEAM.

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development - at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

What We Offer

• Full complement of health insurance benefits
• Paid Time Off in first year of employment (12, 16, 20 days annually)
• Paid holidays and community service day
• Paid parental leave
• 401(k) with company match
• Long-term career growth opportunities
• Competitive pay plan

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Qualifications

• Organized and friendly personality
• Demonstrated ability to work on a team
• Excellent time management skills
• Fantastic communication skills with both internal and external customers
• Professional and energetic work-style
• Previous dealership service advisor experience a plus

EOE.

#1 Cochran - ONE Great Place to Grow Your Career!

Requirements

• Current and Valid Driver's License
• Clean Driving Record
• Excellent Work Ethic