Customer Service Representative

In Charge Electrical Services, LLC; Austin (TX); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Professional Development

Comprehensive Benefits

Job summary

A leading electrical services company in Austin is seeking a Customer Service Representative to manage scheduling and pricing requests from builder customers. The ideal candidate should have customer service experience, strong communication skills, and attention to detail. This position offers competitive pay and comprehensive benefits including paid time off and career development opportunities.

Qualifications

• Experience in a Customer Service or Sales Representative Role.
• Bilingual is a major plus.
• Must be able to type 40 WPM.
• Willing to undergo a pre-employment background check.

Responsibilities

• Manage schedule and pricing requests from builder customers.
• Process work requests from customers via various channels.
• Update work ticket statuses promptly.
• Identify potential upselling opportunities.

Skills

Customer Service experience

Bilingual

Effective communication skills

Attention to detail

Job description

Overview

Join to apply for the Customer Service Representative role at In Charge Electrical Services, LLC.

Location: HQ

Compensation: $20.00 / hour

Job Description

The Customer Service/Sales Representative is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

Key Responsibilities

• Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
• Update work ticket statuses promptly
• Provide accurate documentation to accounting for billable work
• Efficiently route non-schedule related inquiries to the appropriate person or department
• Update project records in our scheduling software when project documents or purchase orders are submitted
• Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
• Add appointments to Google Calendar and upload into NetSuite
• Identify potential upselling or cross-selling opportunities based on customer needs and proactively present relevant products or services

Job Requirements

• Experience in a Customer Service or Sales Representative Role
• Bilingual a major plus
• Excellent, friendly and effective communication skills
• Passionate about delivering exceptional customer experiences
• Positive attitude with an excitement for helping keep the branch teams organized and prepared
• Basic administrative knowledge
• Organized with high attention to detail
• Punctual
• Ability to manage priorities and workflow in a high-volume company environment
• Must be able to type 40 WPM
• Willing to undergo a pre-employment criminal, driving and drug screen

Benefits

• Competitive Pay: Earn a strong hourly wage with opportunities for commissions and bonuses.
• Paid Time Off: Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.
• Cutting-Edge Technology: Work with the latest tools and technology in the field.
• Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.

Apply Today: If you’re passionate about delivering excellent customer service we want to hear from you. Join us in providing exceptional electrical solutions with a customer-focused approach.