Customer Care & Scheduling Specialist

Hunter Super Techs - TurnPoint; Kingsport (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sedera Medical Cost Sharing

Direct Health Care

Retirement matching 3%

Paid Holidays

Paid Time Off after first year

Job summary

Mr. Electric in Kingsport, TN is seeking a Customer Service Representative to be the first point of contact for customers and to schedule jobs based on customer needs. You will follow up on opportunities and ensure customer concerns are addressed, while coordinating with service technicians.

The role requires strong communication, excellent data entry and CRM skills, with training provided and a focus on delivering an exceptional customer experience.

Qualifications

• Minimum 2+ years of administrative experience.
• Strong written and verbal communication skills.
• Strong computer skills, familiarity with CRM systems.

Responsibilities

• Answer customer calls and schedule jobs according to customer needs.
• Follow up with customers to proceed with any unsold work.
• Manage multiple systems within the company to maintain organization.

Skills

Communication

Administrative experience

CRM familiarity

Data entry

Tools

CRM software

Job description

Mr. Electric in Kingsport, TN is seeking a Customer Service Representative to be the first point of contact for customers and to schedule jobs based on customer needs. You will follow up on opportunities and ensure customer concerns are addressed, while coordinating with service technicians.

The role requires strong communication, excellent data entry and CRM skills, with training provided and a focus on delivering an exceptional customer experience.