Client Experience & Scheduling Specialist

GPRS; Maumee (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company matching

Life, Short-Term, and Long-Term Disbur

Paid holidays and PTO

Leadership development training

Additional benefits

Job summary

GPRS is seeking a Project Coordinator to transform inbound leads into actionable service opportunities, coordinate schedules for 25+ project managers, and support field operations with professional, efficient customer interactions.

The role emphasizes strong communication, organization, and a consultative approach to client engagement, contributing to client satisfaction and growth across the U.S. on-site in Maumee, OH.

Qualifications

• This is a full-time onsite position Monday through Friday.
• Minimum 2+ years of experience in sales operations, customer service, or related field.
• Proficiency in Microsoft Office and Teams, and CRM experience
• Demonstrated proficiency with ERP systems and ability to maintain accurate data.

Responsibilities

• Respond promptly and professionally to incoming leads via phone, email, or web inquiries.
• Engage with potential clients to understand needs, project requirements, and timelines.
• Provide tailored solutions and project proposals to secure new business and foster long-term client relationships.
• Collaborate with Project Coordinators to oversee daily scheduling and optimization of 25+ Project Managers.
• Ensure projects are accurately priced, efficiently assigned, and deadlines are met.
• Coordinate internal resources and external vendors to ensure timely completion of tasks.
• Facilitate seamless communication between Field, Sales, and Corporate teams.
• Organize and lead logistics and scheduling, providing regular updates to all stakeholders.
• Maintain accurate project documentation, including plans, contracts, schedules, and communications.

Skills

Customer service

Strong communication

Organizational skills

Project coordination

Tools

CRM

ERP systems

Microsoft Office

Teams

Job description

GPRS is seeking a Project Coordinator to transform inbound leads into actionable service opportunities, coordinate schedules for 25+ project managers, and support field operations with professional, efficient customer interactions.

The role emphasizes strong communication, organization, and a consultative approach to client engagement, contributing to client satisfaction and growth across the U.S. on-site in Maumee, OH.