Customer Account Pro | Flexible Schedule & Growth

Pinnacle Strategy Group; Beachwood (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Pinnacle Strategy Group seeks a Customer Account Representative to join our Cleveland team. This full-time, in-person role involves assisting customers with account needs and explaining available services.

The ideal candidate communicates well, enjoys helping people, and thrives in a fast-paced, team-oriented environment. Prior customer-facing experience is helpful, but we welcome motivated individuals seeking to build professional experience.

Qualifications

• Strong communication and interpersonal skills.
• Professional, dependable, and organized.
• Comfortable speaking with customers face-to-face.
• Able to work well in a team environment.
• Willing to learn and take feedback.
• Customer-facing experience is a plus.

Responsibilities

• Speak with customers in person about available products and services
• Answer questions and provide accurate information
• Help customers understand current options and promotions
• Assist customers with new and existing account needs
• Maintain a professional and positive customer experience
• Stay up to date on client services and account changes
• Work alongside team members to meet daily objectives
• Participate in ongoing training and team meetings

Skills

Strong communication

Interpersonal skills

Teamwork

Customer service experience

Professional demeanor

Organizational skills

Job description

Pinnacle Strategy Group seeks a Customer Account Representative to join our Cleveland team. This full-time, in-person role involves assisting customers with account needs and explaining available services.

The ideal candidate communicates well, enjoys helping people, and thrives in a fast-paced, team-oriented environment. Prior customer-facing experience is helpful, but we welcome motivated individuals seeking to build professional experience.