Customer Experience & Sales Support Specialist

Crown Equipment Corporation; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health/Dental/Vision/Drug Plan

401K Retirement Savings Plan

Paid Holidays

Paid Vacation

Job summary

Crown Equipment Corporation, a global lift truck leader, is seeking a Sales Support/Customer Service Representative in Cincinnati, OH. You will handle inquiries, provide product information, and log interactions in CRM to support the sales team.

Requires strong communication skills, proficiency in Microsoft Office, and a valid driver's license. Training occurs locally and at times at the corporate HQ, with opportunities to grow within the Crown network.

Qualifications

• High school diploma or equivalent.
• Strong communication, organizational, and time management skills.
• Strong problem-solving capabilities and the ability to work in a team.
• Proficient in Microsoft Office.
• Valid driver’s license with clean driving record; capable of safely operating lift trucks.
• Background check, drug screen, and physical required.

Responsibilities

• Answer incoming sales inquiries by phone and online chat.
• Provide product information and recommendations by phone or email.
• Pre-qualify customer inquiries and route to appropriate sales personnel.
• Make outbound calls to customers about Crown products.
• Log and share customer information in the CRM system with sales teams.
• Follow-up on sales leads and record results.
• Participate in training locally, in the field, and at the corporate headquarters.
• Collaborate with branches and other departments as needed.

Skills

Communication

Organization

Time management

Microsoft Office

Driver's license

Education

High school diploma or equivalent

Tools

CRM system

Job description

Crown Equipment Corporation, a global lift truck leader, is seeking a Sales Support/Customer Service Representative in Cincinnati, OH. You will handle inquiries, provide product information, and log interactions in CRM to support the sales team.

Requires strong communication skills, proficiency in Microsoft Office, and a valid driver's license. Training occurs locally and at times at the corporate HQ, with opportunities to grow within the Crown network.