2nd shift - Sales Support - Customer Experience Rep

Crown; Cincinnati (OH); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health plan

Dental plan

Vision plan

Prescription drug plan

401(k)

Life & disability

Parental leave

Paid holidays

Paid vacation

Tuition reimbursement

Flexible benefits

Zusammenfassung

Crown Equipment Corporation is seeking a 2nd shift Sales Support - Customer Experience Rep in Cincinnati, OH to handle inquiries, provide product information, and support the sales team with CRM data and lead follow-up.

The role emphasizes strong communication, organization, and teamwork, with responsibilities across multiple departments in the local branch and occasional visits to the corporate HQ.

Qualifikationen

• High school diploma or equivalent required.
• Strong communication, organizational, and time-management skills.
• Proficient in Microsoft Office.
• Valid driver''s license and safe operation of lift trucks.

Aufgaben

• Answer incoming sales inquiries by phone and online chat.
• Provide product information and recommendations to customers by phone or email.
• Pre-qualify customer inquiries and disseminate call information to appropriate sales staff.
• Make outbound telephone calls to customers about Crown products.
• Log and track customer information in CRM and share with sales teams.
• Follow-up on sales leads and record results.
• Participate in training activities locally, in the field, and at headquarters.
• Work within various departments within the branch as needed.

Kenntnisse

Communication

Organization

Time management

MS Office

Driver's license

Lift trucks

Ausbildung

High school diploma or equivalent

Tools

CRM system

Jobbeschreibung

2nd shift - Sales Support - Customer Experience Rep

Location: Cincinnati, OH, US, 45241

Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer incoming sales inquiries by phone and online chat.
• Provide product information and recommendations to customers by phone or email.
• Pre-qualify customer inquiry and disseminate call information to appropriate sales person or departments.
• Make outbound telephone calls to customers about Crown products.
• Log and track customer information in CRM system and and communicate customer information to sales teams.
• Follow-up on sales leads and record sales results.
• Participate in training activities locally, in the field, & occasionally at the New Bremen corporate headquarters.
• Work within various departments within the branch as needed.

Minimum Qualifications

• High school diploma or equivalent
• Strong communication, organizational, and & time management skills.
• Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment are necessary.
• Must be proficient in Microsoft office.
• Valid driver's license, good driving record, & the ability to safely operate lift trucks
• Completion of background check, drug screen & physical required.

Preferred Qualifications

• None listed

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

• Crown offers an excellent wage
• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

EOE Veterans/Disabilities