Customer Experience & Sales Support Specialist

Aire Serv of China Grove; China Grove (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Aire Serv of China Grove is seeking a Customer Service Representative to be the first point of contact for clients, handling service requests and complaints with professionalism. You are self-motivated, energetic, and dedicated to delivering the highest level of customer service, while supporting office operations and sales activities as needed.

This role emphasizes teamwork, communication, and accuracy in data entry, with responsibilities including taking calls, processing work orders, and

Qualifications

• Minimum two years admin experience is required.
• Strong written and verbal communication skills are essential.
• Detail-oriented with accurate data entry.
• Positive attitude and team-oriented mindset.
• Proficient with general computer usage and MS Office.

Responsibilities

• Receive incoming calls in a professional, timely and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Admin experience

Communication skills

Data entry

Microsoft Office

Typing

Team player

Tools

Microsoft Office

Job description

Aire Serv of China Grove is seeking a Customer Service Representative to be the first point of contact for clients, handling service requests and complaints with professionalism. You are self-motivated, energetic, and dedicated to delivering the highest level of customer service, while supporting office operations and sales activities as needed.

This role emphasizes teamwork, communication, and accuracy in data entry, with responsibilities including taking calls, processing work orders, and