Customer Care & Dispatch Specialist

Aire Serv of Smith County; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Aire Serv of Smith County is seeking a Customer Service Representative & Dispatcher to be a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints while upholding our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively

Qualifications

• Administrative experience preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and teamwork.
• Ability to work independently.
• General computer knowledge, including Microsoft Office.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.
• Coordinate Home Warranty Dispatches.

Skills

Administrative experience

Communication skills

Detail-oriented

Positive attitude

Team player

Independent work

Typing skills

Tools

Microsoft Office

Job description

Aire Serv of Smith County is seeking a Customer Service Representative & Dispatcher to be a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints while upholding our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively