Customer Service Representative and Dispatcher for Home Warranty Work HVAC

Aire Serv of The Emerald Coast; Santa Rosa Beach (FL); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits package

Resumo da oferta

Aire Serv of The Emerald Coast is seeking a Customer Service Representative & Dispatcher to join our local team in Santa Rosa Beach, FL. You will handle service requests and customer inquiries, schedule appointments, and coordinate with service professionals to ensure timely, high-quality work.

We value a positive attitude, clear communication, and the ability to manage multiple tasks. This on-site role emphasizes strong organizational skills and a customer-focused approach to every call and

Qualificações

• Positive attitude and strong communication skills.
• Detail-oriented with data entry abilities.
• Office experience is a plus.
• Team player who can work independently.
• General computer knowledge including Microsoft Office.
• Typing skills are a plus.

Responsabilidades

• Receive incoming calls in a professional and courteous manner.
• Schedule appointments.
• Assign daily work/calls to team members.
• Perform marketing and sales to sell additional work and earn business.
• Complete work orders, return calls, and respond to customer complaints.
• Maintain office services by organizing operations and reviewing purchase orders.
• Perform other duties as needed including cross-training in related positions.

Conhecimentos

Strong written and verbal comms

Detail-oriented/data entry

Team player independent

Typing skills

Office experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

This is not a remote job. With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees, this position will be to handle all Home Warranty calls and dealing with our team of Service Professionals that will be handling those calls.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Main
• tain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum Positive Attitude
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Office Experience a plus
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus

Benefits

Benefits package

• All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.