Onsite Customer Success & Order Specialist

Nelson Global Products Inc.; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Nelson Global Products Inc. is seeking an onsite Customer Service Specialist at our Indianapolis plant to oversee customer relationships, delivery processes, and support requirements, ensuring top service standards.

As the main plant contact for customers, you will drive order accuracy in ERP, respond to inquiries about status, pricing, and shipping, and partner with operations to resolve issues promptly. This role emphasizes ownership, teamwork, and timely communication to safeguard customer

Qualifications

• High School Degree or GED required.
• Minimum of one year of customer service experience in a manufacturing or distribution environment.
• ERP system experience required.

Responsibilities

• Oversee customer relationships and delivery processes.
• Serve as main plant contact for customers.
• Review orders and coordinate with operations and finance.
• Resolve price, shipping, and order issues.
• Negotiate with operations and customers on changes.
• Ensure ERP-based order management is accurate.

Skills

Customer service

Communication

ERP experience

MS Office

Time management

Attention to detail

Pressure management

Education

High School Degree or GED

Tools

ERP system

Job description

Nelson Global Products Inc. is seeking an onsite Customer Service Specialist at our Indianapolis plant to oversee customer relationships, delivery processes, and support requirements, ensuring top service standards.

As the main plant contact for customers, you will drive order accuracy in ERP, respond to inquiries about status, pricing, and shipping, and partner with operations to resolve issues promptly. This role emphasizes ownership, teamwork, and timely communication to safeguard customer