Customer Support & Success Specialist

NAVEX Global, Inc.; Charlotte (NC); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX Global, Inc. is seeking a Customer Support Specialist to serve as a trusted advisor to Customer Administrators, guiding them through configuration changes and troubleshooting.

This hybrid role emphasizes active listening, problem-solving, and cross-team collaboration to resolve issues and improve customer experiences. You will work with Windows/Microsoft Office, CRM systems (Salesforce), and knowledge resources to provide high-quality support and professional growth within a fast-paced,

Qualifications

• Bachelor's degree or equivalent practical experience with 2+ years in customer service and software support.
• Proficiency in Windows and Microsoft Office; understanding of website functionality.
• CRM proficiency; Salesforce preferred.
• Training experience with adaptable facilitation style.
• Ability to learn and assimilate new information quickly.
• Ability to define customer and system needs.
• Team-oriented approach to achieve results.
• Strong attention to detail in planning and follow-through.
• Culture agility for fast-paced, candid environments.
• AI readiness to leverage emerging technologies.

Responsibilities

• Serve as a trusted advisor by understanding customer goals and outcomes
• Lead complex customer issues through diagnosis, resolution, and follow-up
• Adapt communication styles to engage technical and business stakeholders
• Independently manage escalated customer situations and expectations
• Prioritize work based on customer impact, risk, and business needs
• Identify root causes, recurring trends, and opportunities for improvement
• Partner across teams to resolve issues and improve customer experiences
• Create and enhance knowledge resources, processes, and best practices
• Recommend scalable solutions that improve operational efficiency and customer outcomes
• Share expertise and mentor peers to strengthen team capabilities

Skills

Windows OS

Microsoft Office

CRM: Salesforce

Training & facilitation

Teamwork

Adaptable communication

Problem solving

Time management

Attention to detail

AI readiness

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

NAVEX Global, Inc. is seeking a Customer Support Specialist to serve as a trusted advisor to Customer Administrators, guiding them through configuration changes and troubleshooting.

This hybrid role emphasizes active listening, problem-solving, and cross-team collaboration to resolve issues and improve customer experiences. You will work with Windows/Microsoft Office, CRM systems (Salesforce), and knowledge resources to provide high-quality support and professional growth within a fast-paced,