Customer Support & Order Processing Specialist

SMC; Noblesville (IN); On-site; USD 2,000 - 2,900; Full time

Job summary

SMC in Noblesville, IN seeks a Customer Service Associate to be the single point of contact for customers, sales, and internal teams. You will handle inquiries, process orders, and provide product information with accuracy and professionalism.

This role involves data entry, portal registration, and light reception duties as needed in a fast-paced environment. Strong communication skills and 0+ years’ experience in call center or customer service are preferred; training will be provided.

Qualifications

• High-School diploma or equivalent experience.
• Experience in Call Center, Order Processing Center, Sales, or Customer Service.
• Fluent and professional in an office environment.
• Proficient in navigating corporate software.
• Strong English communication.

Responsibilities

• Handle customer inquiries by phone and email in a ticket-based system.
• Process orders and maintain customer records; provide price and availability.
• Support product inquiries and provide catalogs, drawings, manuals as needed.
• Register new users in the customer portal.
• Greet visitors and assist with reception duties as needed.

Skills

Call Center

Order processing

Customer service

Professionalism

English communication

Education

High School diploma

Job description

SMC in Noblesville, IN seeks a Customer Service Associate to be the single point of contact for customers, sales, and internal teams. You will handle inquiries, process orders, and provide product information with accuracy and professionalism.

This role involves data entry, portal registration, and light reception duties as needed in a fast-paced environment. Strong communication skills and 0+ years’ experience in call center or customer service are preferred; training will be provided.