Customer Service Representative

PestCo; Euless (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Overtime pay

Bonuses

Paid time off

Health insurance

401K

HSA

FSA

Life insurance

Disability insurance

PestCo discounts

Job summary

PestCo in Dallas, TX is seeking a Customer Service Representative to manage incoming calls and inquiries, maintain a sales lead database, and promptly respond to routine questions. You will identify and assess customer inquiries to achieve satisfaction, keep an efficient day-to-day calendar, and develop knowledge of PestCo products, processes and services.

Education on-the-job and comprehensive benefits are provided.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills through verbal, written and in-person interactions.
• Excellent customer service and in-person presentation abilities.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Proficiency with Microsoft Word, Excel, PowerPoint; Mac experience helpful.
• Background check required.
• Pest control experience preferred but not required.

Responsibilities

• Manage incoming calls and customer inquiries.
• Maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Skills

Communication

Customer service

Presentation skills

Attention to detail

Self-motivated

Mac proficiency

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Mac

Job description

Work. Grow. Build. Life.

Ecoteam is proud to be a part of the PestCo’s family of companies:

Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Location: Dallas, TX

Work. Grow. Build. Life.

Ecoteam is proud to be a part of the PestCo’s family of companies:

Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Location: Dallas, TX

Position Type: Full time

Schedule: Monday-Friday

Key Responsibilities

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Qualifications & Requirements

• High school diploma or equivalent.
• Strong Communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
• Pass a background check.
• Pest Control experience preferred but not required.

Why Join the PestCo Team?

Comprehensive Benefit Plans

• Overtime, Commissions, and Bonuses (for applicable roles)
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job.

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.