Customer Care Advocate – Pest Control (Mon-Fri, Dallas)

Thompson Street Capital Partners; Euless (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Overtime

Commissions

Bonuses

Paid Time Off

Paid Sick Time

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401K

HSA - Employer Contribution

FSA

Voluntary Life Insurance

Disability Insurance

Employee Assistance Program

PestCo Discounts Program

Educational Resources

Job summary

PestCo Holdings LLC is seeking a full-time Customer Service Representative in Dallas, TX. The role involves handling customer inquiries, managing a sales lead database, and delivering prompt support for routine questions.

Education on-the-job is provided. The position emphasizes strong communication, attention to detail, and effective in-person presentations in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong Communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
• Pass a background check.
• Pest Control experience preferred but not required.

Responsibilities

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Skills

Communication

Customer service

Attention to detail

Self-motivated

Presentation skills

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Mac

Job description

PestCo Holdings LLC is seeking a full-time Customer Service Representative in Dallas, TX. The role involves handling customer inquiries, managing a sales lead database, and delivering prompt support for routine questions.

Education on-the-job is provided. The position emphasizes strong communication, attention to detail, and effective in-person presentations in a fast-paced environment.