Customer Service Coordinator

SupportFinity™; Town of Montana (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Overtime

Commissions

Bonuses

Paid Time Off

Health Insurance

401K

Health Savings Account

Flexible Spending Account

Volunteer Benefits

Life Insurance

Employee Assistance Program

Discounts Program

Job summary

PestCo is seeking a Customer Service Representative in the US to handle incoming calls, respond to inquiries, and maintain the Sales lead database. The role emphasizes thorough record-keeping, strong communication, and on-the-job training.

Responsibilities include calendar management, learning PestCo’s products and services, and supporting management in daily duties. A high school diploma and solid communication skills are required; pest control experience is a plus but not required.

Qualifications

• High school diploma or equivalent.
• Strong communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac.
• Pass a background check.
• Pest Control experience preferred but not required.

Responsibilities

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer Sales lead database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Skills

Communication skills

Verbal skills

Written communication

Attention to detail

Self-motivation

Microsoft Word

Excel

PowerPoint

Mac proficiency

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Mac

Job description

Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Position Type: Full-Time

Schedule: Monday-Friday

Key Responsibilities:

• Manage incoming calls and customer inquiries.
• Manage andmaintaina customer "Sales lead" database.
• Respond to routine customer questions and concerns promptly as needed.
• Identifyand assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Qualifications & Requirements:

• High school diploma or equivalent.
• Strong Communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
• Pass a background check.
• Pest Control experience preferred but not required.

Why Join the PestCo Team?

• Overtime, Commissions, and Bonuses (for applicable roles)
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K - Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job.

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the company

PestCo