Customer Experience & Sales Specialist - Equity Eligible

Nickson; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Equity incentives

401(k) match

Job summary

Nickson, a fast-growing venture-backed startup in Dallas, is seeking a Customer Experience & Sales Specialist. This role entails managing customer inquiries via phone, email, and chat, focusing on satisfying customer needs and promoting company products.

The ideal candidate will have 2+ years of experience in customer service and sales, excellent communication skills, and a bachelor’s degree. You'll play a key role in enhancing the customer experience and driving satisfaction through effective solutions.

Qualifications

• Minimum 2 years of customer service and sales experience.
• Bachelor's degree from an accredited university.
• Strong motivation and accountability.

Responsibilities

• Manage inbound and outbound calls, emails, and chats.
• Follow-up on customer leads efficiently.
• Provide expert answers about products and pricing.
• Recommend process improvements for company efficiency.
• Document issues and resolutions in a database.

Skills

Customer service experience

Sales experience

Communication skills

Quick learning

Interpersonal skills

Education

Bachelor's degree

Tools

HubSpot Service Hub

Job description

Nickson, a fast-growing venture-backed startup in Dallas, is seeking a Customer Experience & Sales Specialist. This role entails managing customer inquiries via phone, email, and chat, focusing on satisfying customer needs and promoting company products.

The ideal candidate will have 2+ years of experience in customer service and sales, excellent communication skills, and a bachelor’s degree. You'll play a key role in enhancing the customer experience and driving satisfaction through effective solutions.