Customer Experience Specialist — Equity + Growth

Thetrashgurus; Richardson (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company equity

Paid time off, paid holidays, and浮动假期

Job summary

Downstream is seeking a Customer Experience Representative to own customer-facing work end to end: account check-ins, cart building, quotes, onboarding, and order changes in a fast-growing marketplace.

You'll learn our full catalog, work within a clear SLA framework, and be paid on your own measurable performance—not team averages—while earning a $50,000 base with a quarterly bonus up to 30% and a team collaboration bonus, based in Richardson, TX.

Qualifications

• 1–3 years in customer service, customer success, or inside sales.
• Clear, professional communicator on the phone and in writing.
• Organized under time pressure — SLA windows are part of the job.
• Ownership mindset: no hand offs, no dropped threads.
• Bonus is earned on your own numbers.

Responsibilities

• Run standard account check-ins and build lasting customer relationships.
• Build carts and quotes against active customer demand.
• Own SMB customer onboarding through the first 30 days.
• Handle customer service denials, date changes, and swap/removal requests end to end.
• Process refunds within authority and elevate cleanly when above it.
• Source new suppliers and onboarding — identification and first contact — for customer needs.
• Resolve general customer questions across the full book.
• Keep flawless CRM logging on every action, every ticket.

Skills

Customer service

Inside sales

Communication

Time management

Ownership mindset

Job description

Downstream is seeking a Customer Experience Representative to own customer-facing work end to end: account check-ins, cart building, quotes, onboarding, and order changes in a fast-growing marketplace.

You'll learn our full catalog, work within a clear SLA framework, and be paid on your own measurable performance—not team averages—while earning a $50,000 base with a quarterly bonus up to 30% and a team collaboration bonus, based in Richardson, TX.