Customer Experience Specialist

Lennox National Account Services (NAS); Fort Lauderdale (FL); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Matching 401(k)

Health insurance

Wellness program

Pet insurance

Discounts

Free subscriptions

Job summary

Lennox National Account Services (NAS) is seeking a Customer Service Specialist to handle incoming calls and fulfill customer needs, with potential to sell or promote products and services. This salaried, non-exempt role offers a comprehensive benefits package and room for growth.

Responsibilities include processing orders, tracking status, verifying pricing, and using a computerized system to support customers. Strong communication, organization, and technical terminology skills are required.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Ability to learn and understand technical terminology.
• Ability to work in a fast-paced, goal-oriented environment.
• Ability to manage multiple tasks and stay organized in detail-oriented work.
• Ability to navigate computerized data entry systems or related applications.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure timely completion.
• Check pricing and verify availability.
• Review and troubleshoot customer problems and initiate actions per policies.
• Use a computerized system for tracking and information gathering.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Communication skills

Technical terminology

Fast-paced environment

Multitasking

Data entry navigation

Organizational skills

Education

High School Diploma

Bachelor's degree preferred

Job description

Lennox National Account Services (NAS) is seeking a Customer Service Specialist to handle incoming calls and fulfill customer needs, with potential to sell or promote products and services. This salaried, non-exempt role offers a comprehensive benefits package and room for growth.

Responsibilities include processing orders, tracking status, verifying pricing, and using a computerized system to support customers. Strong communication, organization, and technical terminology skills are required.