Customer Experience & Sales Leader

Westamerica Bancorporation; Concord, Northern (CA, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Westamerica Bank is seeking a Customer Service Manager to lead branch operations and sales support. The role emphasizes delivering top-tier customer service, coaching staff, and achieving sales and account growth within a 40-hour work week.

The position requires strong interpersonal and organizational skills, with experience in branch leadership and compliance. Join a large California-based bank focused on customer satisfaction and operational excellence.

Qualifications

• Progressively more responsible in-branch operations with thorough knowledge of policies and procedures.
• Previous lead or supervisory experience preferred.
• Excellent interpersonal, organization and communication skills.

Responsibilities

• Deliver 5 Points of Service and meet external customer service standards.
• Conduct daily 8 a.m. sales meetings and resolve complex customer problems.
• Support sales through coaching and mentoring; grow deposits and meet NII goals.
• Screen and interview applicants; manage branch operations with delegation and follow-up.
• Maintain loss control, security, audits and compliance with policies.

Skills

Customer service

Communication

Leadership

Organization

Tools

10-key

Microsoft-based computers

ATM

Fax

Photocopier

Job description

Westamerica Bank is seeking a Customer Service Manager to lead branch operations and sales support. The role emphasizes delivering top-tier customer service, coaching staff, and achieving sales and account growth within a 40-hour work week.

The position requires strong interpersonal and organizational skills, with experience in branch leadership and compliance. Join a large California-based bank focused on customer satisfaction and operational excellence.