Customer Experience Rockstar - Auto Wash

Harper Volkswagen; Knoxville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash on Chapman Highway in Knoxville is hiring Customer Experience Champions. This full-time role involves greeting customers, explaining services, and guiding vehicles through the wash process.

You will perform interior cleaning tasks with a team, maintain safety standards, and help deliver a high-energy customer experience. Position pays $14 per hour plus tips and includes benefits such as health, dental, vision, retirement plans, paid holidays, vacation, sick time, advancement

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Responsibilities

• Prepare vehicles safely and ensure all safety precautions are met.
• Safely guide vehicles into the wash tunnel and place them correctly on the conveyor.
• Ensure customers place their vehicle in Neutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct a brief high-pressure spray before vehicles enter the wash.
• Work as part of a team to clean interiors, windows, dashboards, vacuums, and tires.
• Follow time management guidelines to maintain efficient service.

Skills

Customer service

Professionalism

Communication

Teamwork

Job description

Harper Auto Wash on Chapman Highway in Knoxville is hiring Customer Experience Champions. This full-time role involves greeting customers, explaining services, and guiding vehicles through the wash process.

You will perform interior cleaning tasks with a team, maintain safety standards, and help deliver a high-energy customer experience. Position pays $14 per hour plus tips and includes benefits such as health, dental, vision, retirement plans, paid holidays, vacation, sick time, advancement