Customer Experience Champion [Chapman Hwy, FT]

Harper Volkswagen; Knoxville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash on Chapman Highway in Knoxville is hiring Customer Experience Champions. This full-time role involves greeting customers, explaining services, and guiding vehicles through the wash process.

You will perform interior cleaning tasks with a team, maintain safety standards, and help deliver a high-energy customer experience. Position pays $14 per hour plus tips and includes benefits such as health, dental, vision, retirement plans, paid holidays, vacation, sick time, advancement

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Responsibilities

• Prepare vehicles safely and ensure all safety precautions are met.
• Safely guide vehicles into the wash tunnel and place them correctly on the conveyor.
• Ensure customers place their vehicle in Neutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct a brief high-pressure spray before vehicles enter the wash.
• Work as part of a team to clean interiors, windows, dashboards, vacuums, and tires.
• Follow time management guidelines to maintain efficient service.

Skills

Customer service

Professionalism

Communication

Teamwork

Job description

Job Summary

The Customer Experience Championsare the face of Harper Auto Wash and play acrucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessedteam. This team also happens to clean cars!

Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:

• — Sales! (explaining the value of "unlimited passes" to customers at thepay-stations)
• — Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)
• — Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)

Most Customer Experience Champions become all-stars in all 3 roles!

This full-time position is located at the Chapman HighwayHarper Auto Wash, paying $14 per hour plus tips!

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Requirements

Customer Service & Professionalism

• Providefriendly and enthusiasticcustomer service at all times.
• Act as theface of Harper Auto Washby warmly greeting every customer with a smile.
• Communicate clearly usingeye contact and exaggerated hand gestureswhen guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Vehicle Handling & Safety

• Correctly prep vehiclesby performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle inNeutralbefore entering the wash.
• Inspect truck beds and roof racksfor loose items or safety concerns.
• Conduct abrief high-pressure sprayon before vehicles enter the wash.

Interior Cleaning Responsibilities

• Work efficiently as part of ateam-based cleaning process.
• Performinterior window cleaning, dashboard wiping, vacuuming, and tire shiningaccording to standard procedures.
• Follow time management guidelines, ensuring vehicles are cleaned efficiently within set time-frames.

General Duties & Physical Requirements

• Assist withregular cleaning and maintenanceof equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbsas needed for job duties.
• Be able to stand on your feet for long periods of timeand work efficiently in a fast-paced setting.
• Work inall weather conditions(heat, cold, etc.).

Eligibility Requirements

• • Driver's License
  • Pass drug screening as required by company policy

About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.