Chapman Hwy Car Wash: Customer Experience Pro

Harper Auto Wash, LLC; Knoxville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash, LLC in Knoxville, TN is seeking a Customer Experience Champion to greet customers, explain services, and help guide cars through wash tunnels and interior cleaning tasks. This full-time, high-energy role emphasizes a customer-first approach and teamwork.

You will work on a fast-paced team, lift at least 20 lbs, and stand long hours. Pay starts at $14 per hour plus tips, with benefits including medical, dental, vision, and a 401(k).

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.
• Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle in Neutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct a brief high-pressure spray on before vehicles enter the wash.
• Work efficiently as part of a team-based cleaning process.
• Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
• Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes.
• Assist with regular cleaning and maintenance of equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbs as needed for job duties.
• Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
• Work in all weather conditions (heat, cold, etc.).

Responsibilities

• Guide customers and explain services in a friendly, professional manner.
• Safely guide vehicles through the wash tunnel and prep vehicles for cleaning.
• Perform interior cleaning tasks including window cleaning, vacuuming, and tire shine.
• Assist with regular cleaning and maintenance of equipment and workspace.
• Ensure compliance with company policies to maintain high-quality customer experiences.

Job description

Harper Auto Wash, LLC in Knoxville, TN is seeking a Customer Experience Champion to greet customers, explain services, and help guide cars through wash tunnels and interior cleaning tasks. This full-time, high-energy role emphasizes a customer-first approach and teamwork.

You will work on a fast-paced team, lift at least 20 lbs, and stand long hours. Pay starts at $14 per hour plus tips, with benefits including medical, dental, vision, and a 401(k).