Customer Experience Lead - Frontline Champion

Harper Volkswagen; Knoxville (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash in Knoxville seeks a full-time Customer Experience Champion to lead our fast-paced station team. You will deliver friendly, enthusiastic service, warmly greet customers, and actively drive an engaging, high-energy atmosphere around vehicle cleaning and related processes.

The role includes supervising opening/closing shifts, guiding customers through workflows, and ensuring safe vehicle handling in the wash tunnel while promoting Harper's services and promotions.

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Greet every customer with a smile and a warm welcome.
• Stand for long periods and lift at least 20 lbs.

Responsibilities

• Greet customers and drive a positive experience at the station.
• Explain services and promotions clearly.
• Oversee daily operations during opening and closing shifts.
• Ensure safety and vehicle handling in wash tunnel.

Skills

Customer service

Professionalism

Communication

Leadership

Job description

Harper Auto Wash in Knoxville seeks a full-time Customer Experience Champion to lead our fast-paced station team. You will deliver friendly, enthusiastic service, warmly greet customers, and actively drive an engaging, high-energy atmosphere around vehicle cleaning and related processes.

The role includes supervising opening/closing shifts, guiding customers through workflows, and ensuring safe vehicle handling in the wash tunnel while promoting Harper's services and promotions.