Customer Experience Specialist (CX2) - Growth & Loyalty

Wolf & Shepherd; El Segundo (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

401(k) plan

Paid time off

Sick pay

Frequent free meals and snacks

Company-sponsored gatherings

Wolf & Shepherd shoes

Job summary

A growing lifestyle brand in California is seeking a Customer Experience Associate to provide exceptional support to customers. The candidate will address inquiries through various channels while supporting management in maintaining service quality. Applicants should have at least 3 years of customer experience, proficiency in tools like Excel, Shopify, and Zendesk, and possess strong communication skills. The role offers a full-time position with competitive benefits and opportunities for professional growth.

Qualifications

• Minimum of 3 years of direct customer experience work.
• Strong interpersonal and communication skills.
• Excellent time management skills and organizational abilities.

Responsibilities

• Address questions via phone, email, and chat.
• Support management in process execution.
• Communicate customer feedback to management.

Skills

Highly organized

Strong verbal communication

Detail-oriented

Tools

Excel

Shopify

Zendesk

Job description

A growing lifestyle brand in California is seeking a Customer Experience Associate to provide exceptional support to customers. The candidate will address inquiries through various channels while supporting management in maintaining service quality. Applicants should have at least 3 years of customer experience, proficiency in tools like Excel, Shopify, and Zendesk, and possess strong communication skills. The role offers a full-time position with competitive benefits and opportunities for professional growth.