Customer Experience & Relations Specialist

Hemina Patel; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

License reimbursement

Bonus opportunities

Flexible schedule

Paid time off

Training & development

Job summary

Hemina Patel - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service to our insurance clients. You will handle customer inquiries, update records, and work with the team to enhance client satisfaction and retention.

The role emphasizes relationship-building, reliability, and a proactive approach to helping customers make informed decisions while supporting community-focused initiatives and growth of the agency.

Qualifications

• Clear communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish highly preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Customer service

Stress management

Bilingual Spanish

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2000 and has built a reputation for exceptional service and long-term relationships with our customers. Our team of 5 prides ourselves on collaboration, reliability, and mutual respect — both within the office and with our clients.

Before opening the agency, I worked in claims with State Farm, where I developed a strong foundation for helping customers navigate life’s challenges. I graduated from the University of Illinois Chicago and have always had a passion for connecting with people, traveling, and staying active in the community. Over the years, we’ve supported local high schools and participated in various community initiatives to give back where it matters most.

We offer great benefits including a Simple IRA, health coverage, licensing reimbursement, and flexibility when needed. Team members also enjoy random outings, free snacks and drinks in the office, team lunches, bonus opportunities, and travel incentives to celebrate success.

Our office culture is relationship-driven, supportive, and open to new ideas. We’re looking for a reliable, goal-oriented team player who enjoys working collaboratively, values creativity, and is eager to help customers with care and professionalism.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Hemina Patel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish highly preferred.