Customer Experience & Retention Specialist

Chris Waterman - State Farm Insurance Agent; Hemet (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

State Farm Insurance Agent Chris Waterman is seeking a Customer Relations Rep to deliver outstanding service in Hemet. You will handle inquiries, maintain records, and support retention initiatives, helping our community and agency grow.

You will collaborate with team members to anticipate needs, resolve issues, and ensure customer satisfaction in a fast-paced environment. Prior customer service experience is preferred and a calm demeanor under pressure is essential.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

State Farm Insurance Agent Chris Waterman is seeking a Customer Relations Rep to deliver outstanding service in Hemet. You will handle inquiries, maintain records, and support retention initiatives, helping our community and agency grow.

You will collaborate with team members to anticipate needs, resolve issues, and ensure customer satisfaction in a fast-paced environment. Prior customer service experience is preferred and a calm demeanor under pressure is essential.