Customer Retention Specialist - State Farm Agent Team Member

Chris Madonna - State Farm Agent; West Chester (Chester County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Chris Madonna - State Farm Agent in West Chester, PA is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on renewals, outreach, relationship maintenance, and in-book sales, helping clients protect what matters most.

You’ll work with a team that values community service, integrity, and meaningful work, ensuring excellent service and accurate records while pursuing opportunities to enhance customer satisfaction and

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Appointment setting- Monthly commissions- In bound sales

Skills

Interpersonal skills

Problem solving

Effective communication

Detail oriented

Customer service experience

Education

State insurance licenses

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Chris Madonna - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: West Chester, PA 19380

At Chris Madonna - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, relationship maintenance and in book sales.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Appointment setting- Monthly commissions- In bound sales

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in West Chester, PA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning