Customer Relations Representative - State Farm Agent Team Member

Chris Waterman - State Farm Insurance Agent; Hemet (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

State Farm Insurance Agent Chris Waterman is seeking a Customer Relations Rep to deliver outstanding service in Hemet. You will handle inquiries, maintain records, and support retention initiatives, helping our community and agency grow.

You will collaborate with team members to anticipate needs, resolve issues, and ensure customer satisfaction in a fast-paced environment. Prior customer service experience is preferred and a calm demeanor under pressure is essential.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

ROLE DESCRIPTION:

As a Customer Relations Rep, with State Farm Agent Chris Waterman's office, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.