Customer Service Representative - State Farm Agent Team Member

Chris Baldwin - State Farm Agent; Mountain Home (ID); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Signing bonus

401(k) matching

Dental insurance

Job summary

Chris Baldwin - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences, handling policy information, inquiries, and updates with accuracy. You will support community members and collaborate with agency teammates to resolve issues and drive service excellence.

Ideal candidates are customer-focused and empathetic, with a growth-minded attitude and sales orientation for future opportunities within the agency.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits

• Health insurance
• Paid time off
• Signing bonus
• 401(k) matching
• Dental insurance

ROLE DESCRIPTION

As a Customer Service Representative with Chris Baldwin Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.