Customer Retention & Growth Specialist

Chris Madonna - State Farm Agent; West Chester (Chester County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Chris Madonna - State Farm Agent in West Chester, PA is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on renewals, outreach, relationship maintenance, and in-book sales, helping clients protect what matters most.

You’ll work with a team that values community service, integrity, and meaningful work, ensuring excellent service and accurate records while pursuing opportunities to enhance customer satisfaction and

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Appointment setting- Monthly commissions- In bound sales

Skills

Interpersonal skills

Problem solving

Effective communication

Detail oriented

Customer service experience

Education

State insurance licenses

Job description

Chris Madonna - State Farm Agent in West Chester, PA is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on renewals, outreach, relationship maintenance, and in-book sales, helping clients protect what matters most.

You’ll work with a team that values community service, integrity, and meaningful work, ensuring excellent service and accurate records while pursuing opportunities to enhance customer satisfaction and