Customer Experience & Retention Specialist

Sean Shewalter - State Farm Agent; Commerce Charter Township (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Reimbursed training and licensing

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunities for advancement

Paid time off

Training & development

Job summary

Sean Shewalter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support for the local community. You will engage with customers, resolve inquiries, and coordinate with agency teammates to ensure satisfaction and growth of the insurance agency.

The role emphasizes attention to detail, strong communication, and the ability to adapt to a fast-paced environment while supporting customers and helping them with their insurance needs.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Job description

Sean Shewalter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support for the local community. You will engage with customers, resolve inquiries, and coordinate with agency teammates to ensure satisfaction and growth of the insurance agency.

The role emphasizes attention to detail, strong communication, and the ability to adapt to a fast-paced environment while supporting customers and helping them with their insurance needs.