Customer Experience Representative Ontario Airport

National Car Rental; Ontario (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Health Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is hiring a Customer Experience Representative in Ontario, CA. The role focuses on delivering superior, friendly service, explaining rental terms, vehicle features, and optional products to customers. It requires a valid driver's license, a high school diploma or GED, and at least 1 year in sales.

Union position with 40-hour weeks and diverse shifts. Salary starts at $19.00/hour plus bonuses/incentives.

Qualifications

• Must be at least 18 years old.
• This position requires a valid driver's license.
• Must have a High school Diploma or GED equivalent.
• Must have a minimum of 1 year of sales experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Open availability to work 40 hours per week including days, evenings, weekends and holidays.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training.
• Perform miscellaneous and backup duties job-related duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $19.00/hour plus bonuses/incentives

This position is located at 3450 E Airport Dr. Ste 400. Ontario, CA 91761.

We Offer

• Paid time off
• Employee rental car discounts
• Health Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• This is a Union position and the schedule is based on a shift bid.
• Must have open availability to work 40 hours/week including days, nights, weekends, and holidays.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid driver's license
• Must have an High school Diploma or GED equivalent
• Must have a minimum of 1 year of sales experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must have open availability and able to work 40/hrs a week including days, evenings, weekends and holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.