Customer Service Agent

National Car Rental; San Diego (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is hiring a Customer Service Agent at our San Diego, CA location. You will greet customers, help them with Emerald Aisle selections, and ensure a fast, friendly rental experience.

Requirements include a California driver's license, a high school diploma or GED, at least 1 year of customer service or retail experience, and the ability to work 40 hours per week from 3pm to midnight, including weekends and holidays.

Qualifications

• Minimum 1 year of customer service, retail, or administrative support experience.

Responsibilities

• Greet customers as they arrive on the lot.
• Explain Emerald Aisle and rental options to customers.
• Process rental transactions and issue receipts.
• Direct customers to the airport or terminal as needed.
• Maintain a clean, organized lot and assist with vehicle checks.
• Ensure vehicle returns are examined for damage and fuel levels.

Skills

Customer service

Retail experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $19.50/hour + potential $2 in bonus/hour.

This position is located at 3355 Admiral Boland Way, San Diego, CA, 92101

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

5 DAYS/WEEK with 2 consecutive days off middle of the week.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

This position requires valid California Drivers License

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observances, must have open availability and available to work 40 hours/week from 3pm- Midnight, including days, nights, weekends, and holidays.
• Must be at least 18 years old

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.