Full Time Overnight Customer Experience Representative - Denver International Airport

National Car Rental; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401k with matching profit sharing

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee discount

Training and development

Job summary

National Car Rental at the Denver International Airport is seeking a Full Time Overnight Customer Experience Representative (CXR). You will greet customers, explain rental terms and vehicle options, and process rentals efficiently to ensure a smooth experience.

You will apply approved sales techniques, respond to reservations and inquiries, and assist with returns. The role includes a consistent 40-hour schedule and benefits as part of Enterprise Mobility family.

Qualifications

• Must be at least 18 years old and able to work in the United States.
• High school diploma or GED required.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction within the past 5 years.
• Must be authorized to work in the United States without sponsorship.
• At least 12 consecutive months of prior customer service/retail/administrative experience.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms and vehicle features and offer optional protections and upgrades.
• Use approved sales techniques to determine needs and offer services.
• Assist with directions, maps, and local information for customers.
• Handle reservations, rate quotes, and general questions via calls or in person.
• Notify Management of customer or vehicle issues and assist with returns inspection.
• Pursue on-the-job training and company-sponsored development opportunities.

Skills

Customer service

Communication

Sales techniques

Problem solving

Teamwork

Education

High school diploma or GED

Job description

Overview

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Overnight Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position pays $22.00 - $24.00 / hour plus additional bonuses based on performance and is located at the National/ Alamo Denver Internal Airport location - 24530 E 78th Ave, Denver, CO 80249.

Schedules Available

• A - Wednesday-Sunday 4:00pm-12:30am
• B - Saturday-Wednesday 4:00pm-12:30am
• C - Tuesday-Saturday 8:00pm-4:30am
• D - Thursday-Monday 8:00pm-4:30am

We Offer

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a high school diploma or GED
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least twelve (12) consecutive months of prior customer service retail/administrative support experience
  • Experience working late evenings and weekends preferred