Customer Experience Representative- SLC Airport, UT

National Car Rental; Salt Lake City (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company match

Paid time off

Job summary

National Car Rental is hiring for an onsite Customer Service Associate at the Salt Lake City International Airport. You will greet customers, explain rental terms, offer upgrades and protection options, and provide local area information.

The role requires 18+ years old, reliable work history, valid driver's license, and authorization to work in the United States. Schedule varies across Thursday–Monday shifts.

Qualifications

• Must be at least 18 years old.
• Must have worked six months or more at most recent employer.
• Must be able to work posted schedule.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• Must be authorized to work in the United States and not require sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior customer service by explaining rental terms, vehicle features, and adding optional protection products and upgrades.
• Offer directions, maps, local area information, and other service information to customers.
• Answer incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers and other branches.
• Place outgoing calls for callbacks and follow-up; assess rental condition upon return; report issues to management.
• Notify Management of any known customer or vehicle problems; support ongoing training and development.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Job description

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

This Position Is Located Onsite At The SLC Airport

• 3920 Terminal Dr, Salt Lake City, UT 84122

Schedule

• Thursday - Monday 9:30AM - 6:00PM
• Thursday - Monday 4:00PM - 12:30AM

Benefits Package

• Competitive Compensation - This position offers compensation of $19.00-21.00
• Paid Time Off, starting with 15 days off per year and 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing
• Education Assistance

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have worked six (6) months or more at most recent employer.
• Must be able to work posted schedule
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.