Customer Experience Representative NOT REMOTE

Chem-Dry; Garland (TX); Remote; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Paid time off

Flexible schedules

Training & development

AFLAC

Discounts on carpet cleaning

Job summary

Chem-Dry in Garland, TX is seeking a Customer Experience Representative to handle inbound scheduling calls, assist customers, and support franchise partners in a fast-paced environment.

You will log details in our scheduling system, follow up with outbound calls, and work with the team to keep daily operations running smoothly. Training is provided; a friendly, professional phone manner and strong communication are essential.

Qualifications

• Excellent verbal communication and listening skills.
• Friendly, professional phone manner.
• Willing to learn and adapt; CRM systems training provided.

Responsibilities

• Answer inbound calls and assist customers with scheduling appointments.
• Make outbound calls for follow-ups and reminders.
• Provide excellent service to customers and franchise partners.
• Accurately log call details into the scheduling system.
• Collaborate with team to ensure smooth daily operations.

Skills

Verbal communication

Listening skills

Phone etiquette

Multitasking

Organization

Computer literacy

CRM software

Tools

Google Suite

CRM systems

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Vision insurance

Are you a people-person with excellent communication skills? Do you enjoy helping customers and keeping things organized? Our fast-paced Call Scheduling Center is looking for a dependable, upbeat Customer Experience Representative to join our growing team.

What You’ll Do

• Answer inbound calls and assist customers with scheduling appointments
• Make outbound calls for follow-ups and reminders
• Provide excellent service and support to both customers and franchise partners
• Accurately log call details into our scheduling system
• Work closely with our team to ensure smooth daily operations

What We’re Looking For

• Strong verbal communication and listening skills
• A friendly, professional phone manner
• Ability to multitask and stay organized
• Computer literacy (Google Suite experience a plus). Training on multiple CRM systems provided
• Previous call center or customer service experience preferred (but not required—we will train the right person!)

Position Details

• Location: 1821 Belt Line Road Garland, TX 75044
• Schedule: Full time and part time positions available
  • Shift 1: Mon 11am-7pm, Tues 8am - 4pm, Thurs 10am-6pm, Fri 7am - 3pm, Sat 9:30am-5:30pm
  • Shift 2: Mon- Thur 5pm-8:30pm,. Fri 5pm-8pm
  • Shift 3: Sat 12pm-8pm, Sun 9am-5pm
• Pay: $14-17 per hour, performance and outbound appointment booking bonuses
• Benefits: 401k company matching, dental and vision insurance, AFLAC, paid vacation and paid holidays after 90 days, business casual working environment, flexible schedules, discounts on carpet cleaning.

Why Join Us?

At our Call Scheduling Center, we don’t just answer phones—we build trust and keep our clients’ businesses running smoothly. You’ll be part of a supportive team that values professionalism, integrity, and growth.