Representante de Experiencia del Cliente NO REMOTO

Cornerstone Chem-Dry; Garland (TX); Remote; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Paid time off

Training & development

Flexible schedule

Employee discounts

Job summary

Cornerstone Chem-Dry in Garland, TX is seeking a friendly Customer Experience Representative for our fast-paced Call Scheduling Center. You will answer inbound calls, assist customers with scheduling appointments, log details into our system, and coordinate with franchise partners to ensure smooth daily operations.

We value clear communication, organization, and a professional phone presence. Training on multiple CRM systems is provided.

Qualifications

• Strong verbal communication and listening skills.
• Friendly, professional phone manner.
• Ability to multitask and stay organized.
• Computer literacy; Google Suite experience is a plus; CRM training provided.

Responsibilities

• Answer inbound calls and assist customers with scheduling appointments.
• Make outbound calls for follow-ups and reminders.
• Provide excellent service and support to customers and franchise partners.
• Accurately log call details into the scheduling system.
• Collaborate with the team to ensure smooth daily operations.

Skills

Verbal communication

Listening skills

Phone etiquette

Multitasking

Organization

CRM systems

Google Suite

Tools

CRM systems

Google Suite

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Vision insurance

Are you a people-person with excellent communication skills? Do you enjoy helping customers and keeping things organized? Our fast-paced Call Scheduling Center is looking for a dependable, upbeat Customer Experience Representative to join our growing team.

What You’ll Do

• Answer inbound calls and assist customers with scheduling appointments
• Make outbound calls for follow-ups and reminders
• Provide excellent service and support to both customers and franchise partners
• Accurately log call details into our scheduling system
• Work closely with our team to ensure smooth daily operations

What We’re Looking For

• Strong verbal communication and listening skills
• A friendly, professional phone manner
• Ability to multitask and stay organized
• Computer literacy (Google Suite experience a plus). Training on multiple CRM systems provided
• Previous call center or customer service experience preferred (but not required—we will train the right person!)

Position Details

• Location: 1821 Belt Line Road Garland, TX 75044
• Schedule: Full time and part time positions available
  • Shift 1: Mon 11am-7pm, Tues 8am - 4pm, Thurs 10am-6pm, Fri 7am - 3pm, Sat 9:30am-5:30pm
  • Shift 2: Mon- Thur 5pm-8:30pm,. Fri 5pm-8pm
  • Shift 3: Sat 12pm-8pm, Sun 9am-5pm
• Pay: $14-17 per hour, performance and outbound appointment booking bonuses
• Benefits: 401k company matching, dental and vision insurance, AFLAC, paid vacation and paid holidays after 90 days, business casual working environment, flexible schedules, discounts on carpet cleaning.

Why Join Us?

At our Call Scheduling Center, we don’t just answer phones—we build trust and keep our clients’ businesses running smoothly. You’ll be part of a supportive team that values professionalism, integrity, and growth.