Customer Experience Representative II

Rheem; Fort Smith (AR); On-site; USD 36,000 - 60,000; Full time

Job summary

Rheem North America in Fort Smith, AR is seeking a Customer Experience Representative II to deliver exceptional service to customers and sales teams. This senior-level role manages complex interactions, resolves escalated issues, and mentors junior team members.

The successful candidate will bring deep product knowledge, a proactive mindset, and a passion for continuous improvement in customer experience processes to strengthen customer loyalty and drive service excellence.

Job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service.

This position will support Rheem North America, located inFort Smith, AR.