Customer Experience Representative II

Rheem Manufacturing Company; Fort Smith (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Nortekhvac in Fort Smith, AR seeks a Customer Experience Representative II to deliver exceptional service and support to customers and sales teams. You will collaborate with cross-functional teams and drive customer loyalty.

This senior-level role manages complex customer interactions, resolves escalated issues, mentors junior team members, and champions continuous improvement in customer experience processes.

The position supports Rheem North America and is based in Fort Smith, Arkansas.

Job description

The Customer Experience Representative II plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service.

This position will support Rheem North America, located inFort Smith, AR.