Senior Customer Experience & Escalation Lead

Nortekhvac; Fort Smith (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Nortekhvac in Fort Smith, AR seeks a Customer Experience Representative II to deliver exceptional service and support to customers and sales teams. You will collaborate with cross-functional teams and drive customer loyalty.

This senior-level role manages complex customer interactions, resolves escalated issues, mentors junior team members, and champions continuous improvement in customer experience processes.

The position supports Rheem North America and is based in Fort Smith, Arkansas.

Job description

Nortekhvac in Fort Smith, AR seeks a Customer Experience Representative II to deliver exceptional service and support to customers and sales teams. You will collaborate with cross-functional teams and drive customer loyalty.

This senior-level role manages complex customer interactions, resolves escalated issues, mentors junior team members, and champions continuous improvement in customer experience processes.

The position supports Rheem North America and is based in Fort Smith, Arkansas.