Senior Customer Experience Specialist – Escalations

Rheem; Fort Smith (AR); On-site; USD 36,000 - 60,000; Full time

Job summary

Rheem North America in Fort Smith, AR is seeking a Customer Experience Representative II to deliver exceptional service to customers and sales teams. This senior-level role manages complex interactions, resolves escalated issues, and mentors junior team members.

The successful candidate will bring deep product knowledge, a proactive mindset, and a passion for continuous improvement in customer experience processes to strengthen customer loyalty and drive service excellence.

Job description

Rheem North America in Fort Smith, AR is seeking a Customer Experience Representative II to deliver exceptional service to customers and sales teams. This senior-level role manages complex interactions, resolves escalated issues, and mentors junior team members.

The successful candidate will bring deep product knowledge, a proactive mindset, and a passion for continuous improvement in customer experience processes to strengthen customer loyalty and drive service excellence.