Customer Experience Representative – Auto Collision Support

Crash-Champions-Collision-Repair-Team-1; Mokena (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions, a leading collision repair network, is seeking a friendly, detail-oriented administrative assistant to support General Managers and Service Advisors.

You will greet customers, manage high-volume calls and emails, handle receivables and payables, and maintain clerical accuracy across spreadsheets and accounting entries.

This on-site role offers competitive hourly pay, medical/dental/vision benefits, and a 401(k) plan with company match, reflecting our People First culture.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Strong multitasking and organizational abilities.
• Ability to handle high volume calls and emails daily.
• Patient and attentive demeanor.

Responsibilities

• Greet and assist customers promptly and professionally.
• Keep workspace clean as first contact point.
• Manage incoming calls, walk-ins, and written correspondence.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables, payables, data entry, and month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Problem solving

Multitasking

Organizational skills

High-volume communication

Job description

Crash Champions, a leading collision repair network, is seeking a friendly, detail-oriented administrative assistant to support General Managers and Service Advisors.

You will greet customers, manage high-volume calls and emails, handle receivables and payables, and maintain clerical accuracy across spreadsheets and accounting entries.

This on-site role offers competitive hourly pay, medical/dental/vision benefits, and a 401(k) plan with company match, reflecting our People First culture.