Care Engagement Specialist I — Flexible, Impactful Customer Care

Engaging Solutions, LLC; Indiana; On-site; USD 25,000 - 29,000; Full time

Job summary

Engaging Solutions, LLC is seeking a Care Engagement Specialist – Customer Service to manage inbound and outbound customer interactions within a contact center. You will promote the company, provide prompt service, and document interactions according to SOPs while aiming to meet KPI goals.

The role requires 1-2 years of customer service experience in a contact center setting and a willingness to work a flexible schedule including days, evenings, and weekends.

Qualifications

• 1-2 years of strong customer service experience, preferably in a contact center environment.
• Ability to use reference materials to resolve issues quickly.
• Adaptable to a flexible schedule (days/evenings/weekends).

Responsibilities

• Handle inbound and outbound customer interactions.
• Promote the company positively and provide prompt, accurate service.
• Document all interactions per SOPs and track resolutions.
• Meet department KPIs and contribute to quality improvement.
• Navigate multiple systems to manage complex customer workflows.
• Maintain strong Microsoft Word and Excel skills for data entry.

Skills

Customer service

Communication

Typing 35-40 wpm

MS Word/Excel

Job description

Engaging Solutions, LLC is seeking a Care Engagement Specialist – Customer Service to manage inbound and outbound customer interactions within a contact center. You will promote the company, provide prompt service, and document interactions according to SOPs while aiming to meet KPI goals.

The role requires 1-2 years of customer service experience in a contact center setting and a willingness to work a flexible schedule including days, evenings, and weekends.