Bilingual Customer Engagement Rep II - Flexible Hours

LinkActiv LLC; Guaynabo (PR); On-site; USD 28,000 - 42,000; Full time

Job summary

LinkActiv Group in Puerto Rico is seeking a customer service professional to guide customers, process orders, register claims, and maintain accurate records. You will respond to product inquiries, explain pricing, and ensure satisfaction while following company policies.

The role requires at least 60 college credits and one year in customer service, with strong English and Spanish communication, proficiency in Microsoft Office, and the ability to work in a fast-paced environment with flexible

Qualifications

• 60 college credits or more, equivalent to 2 years of university-level studies.
• Minimum of one year in customer service.
• Demonstrate empathy and kindness in customer interactions.
• Identify needs and offer appropriate solutions.
• Register and follow up on cases in line with defined procedures.

Responsibilities

• Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.
• Guide customers on products, services, and pricing; respond to related inquiries.
• Apply customer service skills to identify needs and resolve issues.
• Collect and input customer information into the system.
• Document interactions and agreements with customers.
• Review and confirm agreements made with the customer at the end of each interaction.

Skills

Empathy

Communication skills

Bilingual English/Spanish

Microsoft Office

Education

60 college credits

Tools

Microsoft Office

Job description

LinkActiv Group in Puerto Rico is seeking a customer service professional to guide customers, process orders, register claims, and maintain accurate records. You will respond to product inquiries, explain pricing, and ensure satisfaction while following company policies.

The role requires at least 60 college credits and one year in customer service, with strong English and Spanish communication, proficiency in Microsoft Office, and the ability to work in a fast-paced environment with flexible