Insurance A/R Call Center Rep (REMOTE)

Community Health Systems; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems is seeking an entry-level Customer Service Representative I to be the first point of contact for customers. You will handle inquiries across phone, email, and chat, ensuring accurate information and timely resolutions.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while adhering to KPIs and quality standards.

Qualifications

• High school diploma or GED required.
• Associate degree or some college coursework preferred.
• 1–2 years of customer service experience required, preferably in a call center or help desk.
• Familiarity with CRM software and customer service tools preferred.

Responsibilities

• Responds to customer inquiries through phone, email, chat, or other channels with timely information.
• Clarifies and resolves issues by identifying needs and root causes.
• Escalates complex issues to appropriate teams with prompt follow-up.
• Documents interactions in the CRM system with detailed records.
• Adheres to KPIs such as productivity, response times, and CSAT.
• Maintains professionalism and a customer-focused attitude in all interactions.
• Collaborates with peers and supervisors to improve service.
• Performs other duties as assigned.

Skills

Customer service

Communication

Multi-channel support

CRM tools

Education

HS Diploma or GED

Associate degree preferred

Tools

CRM platforms

Job description

The Customer Service Representative I serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.

• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.

• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.

• Provides triage support for common issues related to platforms, applications, and back-office processes.

• Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.

• Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.

• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.

• Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required

• Associate Degree or some college coursework in a related field preferred

• 1-2 years of customer service experience required, preferably in a call center or help desk environment required

• Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

• Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.

• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.

• Excellent problem-solving and critical-thinking abilities.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Detail-oriented with a strong focus on accuracy and quality.

• Demonstrated ability to work independently and as part of a team.

• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·