Customer Experience Specialist

HomeTeam Pest Defense; Naples (FL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Sales commission opportunity

Medical, dental, vision

Company-paid life & AD&D insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off & holidays

Tuition reimbursement

Employee discounts

Advancement opportunities

Job summary

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative to deliver exceptional customer experiences, handle inquiries, and schedule pest control services using Route Point. You will maintain accurate customer records, process payments, and follow up on re-treats and new service opportunities.

The role offers competitive pay, a comprehensive benefits package including medical, dental, and vision, 401(k) with company match up to 6%, paid time off, and opportunities for

Qualifications

• 1 year of customer service experience or entry-level equivalent.
• Basic computer skills and comfort with software/tools.
• Experience using a business phone system or similar tools.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Provide information to prospects and initiate new service.
• Answer questions, resolve issues, and process pricing and scheduling.

Skills

Customer service experience

Communication skills

Computer literacy

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative to deliver exceptional customer experiences, handle inquiries, and schedule pest control services using Route Point. You will maintain accurate customer records, process payments, and follow up on re-treats and new service opportunities.

The role offers competitive pay, a comprehensive benefits package including medical, dental, and vision, 401(k) with company match up to 6%, paid time off, and opportunities for