Customer Experience & Relations Specialist

Crain Automotive Holdings, LLC; Fort Smith (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Crain Hyundai of Fort Smith is seeking a dedicated Customer Relations Specialist to join our team. The role focuses on delivering an exceptional customer experience by managing inquiries and building positive relationships with clients.

You will serve as the primary contact for customers, coordinate with sales and service teams, and maintain CRM records to ensure accurate follow-up and timely communications about service updates and dealership events.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service, preferably automotive.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Team-oriented in a fast-paced environment.
• Proficient with CRM software and Microsoft Office.
• Scanning documents.
• Working CRM.

Responsibilities

• Serve as primary contact for customers, addressing questions, concerns, and feedback promptly and professionally.
• Build and maintain relationships to enhance satisfaction and loyalty.
• Coordinate with sales, service, and management teams to resolve customer issues effectively.
• Manage customer follow-ups and ensure timely communication regarding service updates, promotions, and dealership events.
• Document customer interactions and maintain accurate records in the dealership’s CRM system.
• Assist in developing strategies to improve customer retention and overall experience.
• Handle customer complaints with empathy and work towards satisfactory resolutions.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Attention to detail

CRM proficiency

Document handling

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Crain Hyundai of Fort Smith is seeking a dedicated Customer Relations Specialist to join our team. The role focuses on delivering an exceptional customer experience by managing inquiries and building positive relationships with clients.

You will serve as the primary contact for customers, coordinate with sales and service teams, and maintain CRM records to ensure accurate follow-up and timely communications about service updates and dealership events.