Guest Experience Specialist - Auto Dealership

Crain Automotive Holdings, LLC; Fayetteville (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Affordable health, dental, vision insurance

Percentage-matched 401k plans

Opportunities of promotion within group

Job summary

Crain Automotive Holdings, LLC is looking for a Customer Experience Specialist to join Crain Hyundai Fayetteville in Arkansas. The new team member will serve as the face of the dealership, greeting guests and managing customer communications. Key responsibilities include maintaining cleanliness in guest areas and conducting customer follow-ups. Successful candidates will have a background in customer service, strong communication skills, and a valid driver’s license. Benefits include health insurance and promotion opportunities.

Qualifications

• Previous experience in customer service.
• Positive attitude and excellent communication skills.
• Ability to work in a fast-paced environment.
• Clean background and valid driver's license.

Responsibilities

• Greet guests and answer calls professionally.
• Monitor cleanliness of all guest-facing areas.
• Coordinate customer feedback and CSI surveys.
• Assist in event setup and customer follow-up.
• Answer overflow inbound phone calls and make warm transfers.

Skills

Customer service experience

Positive attitude

Excellent communication skills

Ability to work in fast-paced environment

Job description

Customer Experience Specialist

Crain Hyundai Fayetteville is needing a Customer Experience Specialist to join their team! The new team member will serve as the face of the dealership both in the showroom and in the service areas.

Crain Hyundai of Fayetteville

1919 W Foxglove Dr, 72704

Customer Experience Specialist

Crain Hyundai Fayetteville is needing a Customer Experience Specialist to join their team! The new team member will serve as the face of the dealership both in the showroom and in the service areas.

Responsibilities:

• Greet guests and answer calls professionally
• Monitor cleanliness of all guest-facing areas
• Coordinate customer feedback and CSI surveys
• Assist in event setup and customer follow-up
• Answer overflow inbound phone calls and make warm transfers
  
  
  

Qualifications:

• Previous experience in customer service
• Positive attitude
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Clean background and valid driver's license
  
  
  

Benefits:

• Affordable health, dental, vision insurance
• Percentage-matched 401k plans
• Opportunities of promotion within group
  
  
  

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as collision centers for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to h